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So the results are correct and accurate on the app, but the app won't always show the results in real time. These results are gathered directly from the mode itself with no third party equipment like a router, the app can be very accurate as well but the issue with it is that the data can be delayed due to the information being delivered over Wi-Fi. I would say the test results from the Xfinity speed test site would be the most accurate especially if you're connected to the internet via Ethernet cable. Don't worry we will get down to the bottom of this for you. The issue you're experiencing would certainly cause for me to scratch my head as well. Hi BlandGuy, thanks for reaching out to us here with this concern.

So I have two issues in front of me: should I care? and, about which test - which is believable?

#Download speed test xfinity windows#

Just now I ran tests, in two open browser windows side by side and on the Gateway, starting one as soon as the prev finished: Still saw some variability, so he speculated 'maybe they're working on the system, but I can't know that' then we got three successive Gateway tests at plan speed, so he called it good and left.įifteen minutes later, I'm getting varying speeds again, and different results from xfinity vs speedtest. (Wow!) Tech verified signal at cable, saw the varying speed, swapped in another XB7. Tried, got yet higher number, some up near my 900 Mbps, a lot in 400 - 600.Īsked XFinity chat support, they had a tech here early the next morning. I tried testing at through the Gateway and got somewhat higher numbers (300 - 500 Mbps) than the modem was reporting (110 - 300) but still not plan speed. (No bad-connection *symptom* really, just bad test results) (Upload stayed good, and ping showed some variability but stayed under 14 ms or so) So I did multiple restarts, etc - still variable.

#Download speed test xfinity download#

Then a couple days ago the Gateway test started reporting download numbers all over from 100Mbps on up to plan speed.

I got gigabit service and an XB7 in early Jan, and added an xFi Pod in late Jan - and it all seemed to be working pretty well in terms of performance, but since it's new service and equipment I kept testing it: the Gateway test built into the xFi app has been pretty stable at about 1200 Mbps, and my download speed to over my house ethernet (CAT 6, a couple in-line switches) was reliably showing 900+ Mbps, ping was around 10 ms, etc. Outside of these times, our Xperts and other community members are likely to respond to your post. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. After these times, it may take longer to get an official response.

#Download speed test xfinity mod#

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